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At Rich And Pore we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or products issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
=======>> RETURN POLICY <<=======
If you are not happy about your purchase, contact us within 14 days from date of that you received the product. We'll be happy to assist you and resolve the matter as stress-free as possible.
2. Damaged Items or Low Quality
If the product is defective or does not work properly, please kindly let us know. For the fastest resolution, please contact us via support@richandpore.com including a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you replacements as soon as we confirmed the situation, no need to return the defective ones. We will use this information to help you with your order and eliminate errors in future.
=======>> CANCELLATION <<=======
If you are cancelling your order which has not yet to be shipped out, please kindly contact us via support@richandpore.com. For the fastest resolution, please include your order number. Thanks!
=======>> Warranty <<=======
This warranty only covers manufacturing defects and does not cover:
No returns/exchanges for products with water exposure will be accepted.
=======>> REFUND POLICY <<=======
If you feel the product that you’ve purchased does not show the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
Please Note: Refund will go back to your account in 3-5 business days.